Privacy Policy

1. Introduction

Satti Kulambu Cloud Kitchen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email address)
• Delivery address
• Payment information
• Order history and preferences
• Communication records with our customer service

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site)
• Location data (with your permission)

3. How We Use Your Information

We use the collected information for:

• Processing and delivering your orders
• Managing subscription plans and recurring deliveries
• Communicating with you about orders, services, and promotions
• Improving our services and customer experience
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: To fulfill your orders
• Payment Processors: To process transactions securely
• Service Providers: Who assist in operating our business
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order history may be retained for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at orders@sattikulambu.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

9. Third-Party Platforms

When you order through third-party platforms (Swiggy, Zomato, DotPe), their privacy policies also apply. We encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: orders@sattikulambu.com
• Phone: 074488 88092
• Address: No.12C, First Floor, Rajarajan St, Venkateswara Nagar, Ambattur, Chennai 600053