Terms & Conditions

1. Agreement to Terms

By accessing and using the Satti Kulambu Cloud Kitchen website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services

Satti Kulambu Cloud Kitchen provides South Indian meal delivery services including:

  • Individual meal orders
  • Weekly and monthly subscription plans
  • Bulk orders for events and occasions
  • Delivery services within specified areas

3. Ordering and Payment

Orders can be placed through our website, WhatsApp, or partner platforms (Swiggy, Zomato, DotPe).

  • Payment must be completed before order confirmation
  • Prices are subject to change without prior notice
  • Direct orders receive a 25% discount compared to platform orders
  • All prices are in Indian Rupees (INR)

4. Delivery

We deliver to Ambattur, Korattur, Mogappair, Anna Nagar, and nearby Chennai locations.

  • Operating hours: Morning 5:30 AM - 11:30 AM, Evening 5:30 PM - 11:30 PM
  • Delivery times are estimates and may vary due to traffic or weather conditions
  • Customers must be available to receive orders at the specified address
  • We are not responsible for delays caused by incorrect address information

5. Subscription Plans

  • Subscription plans are billed in advance
  • Cancellations must be made 24 hours before the next delivery
  • Unused meals in subscription plans are non-refundable
  • Subscription schedules can be modified with prior notice

6. Bulk Orders

  • Minimum order quantity: 20 meals
  • Advance booking required: 24 hours minimum
  • Cancellations must be made at least 12 hours before delivery
  • Custom menu requests subject to availability

7. User Responsibilities

  • Provide accurate delivery information
  • Ensure someone is available to receive the order
  • Report any issues within 2 hours of delivery
  • Handle food items with proper hygiene

8. Limitation of Liability

Satti Kulambu Cloud Kitchen is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific order in question.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Email: orders@sattikulambu.com
  • Phone: 074488 88092
  • Address: No.12C, First Floor, Rajarajan St, Venkateswara Nagar, Ambattur, Chennai 600053

Last updated: November 9, 2025